Frequently Asked Questions
Can I obtain a sample to verify the product quality?
Yes, we can provide samples for quality inspection. While there is an initial sample cost, this amount will be fully refunded to you once a bulk order is placed.
Do you offer ODM (Original Design Manufacturer) services?
Yes, we specialize in ODM orders. We can customize the size, material, quantity, design, and packaging solutions according to your specific requirements. Your custom logo can also be integrated into the products.
What is the Minimum Order Quantity (MOQ)?
The MOQ varies based on your requirements for color, size, and material. For standard items kept in stock, there is typically no minimum order requirement.
Are samples provided free of charge?
Sample fees for most products are refundable after the official order is confirmed. However, customers are responsible for international courier and shipping charges. Custom designs may incur a non-refundable development fee.
What are the available shipping methods?
For small or urgent orders, we provide airmail or express delivery. For larger wholesale quantities, we offer sea freight to meet your logistics and budgetary demands.
What is the typical production cycle for bulk orders?
The bulk production cycle generally ranges from 25 to 35 days, depending on the order size and customization complexity.
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